Public health / AI mental health supportcommunity mental health and grief supportParticipation documented
Crisis Text Line
New York, United States
Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need. Will use NLP and data on counselor capacity to optimize how they allocate texters to counselors.
human-centered AIparticipatory healthcare designproblem formulationdesigndeploymentevaluation
- Region
- North America
- Lead organization
- Crisis Text Line
- Organization type
- nonprofit / research collaboration
- Technology group
- NLP / text analytics
- Activity status
- active
- Start year
- Not documented
- Last updated
- Mar 25, 2026
- Participation mode
- co-design with patients, clinicians, and frontline workers
- Participation group
- Co Design
- Technology description
- NLP / text analytics
- Funding
- Not documented
- Region of activity
- national
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