Civic tech / governanceAI policy and public administrationParticipation documented

MBAZA A.I CHATBOT

Kigali, Rwanda

This is a government chatbot in local language (voice and text) for citizens to receive access information and assistance, as well as to provide feedback. Furthermore, "contamination cases are tracked via this interface. The aim is to overcome access and literacy barriers.

service designcivic techproblem formulationdesigndeploymentevaluation
Overview
Region
Africa
Lead organization
Digital Umuganda / GIZ
Organization type
government + research collaboration
Technology group
conversational AI
Activity status
active
Start year
Not documented
Last updated
Mar 25, 2026
Details
Participation mode
community-informed service design and user feedback
Participation group
Community In The Loop
Technology description
conversational AI
Funding
Not documented
Region of activity
national

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