Civic tech / governanceAI policy and public administrationParticipation documented
MBAZA A.I CHATBOT
Kigali, Rwanda
This is a government chatbot in local language (voice and text) for citizens to receive access information and assistance, as well as to provide feedback. Furthermore, "contamination cases are tracked via this interface. The aim is to overcome access and literacy barriers.
service designcivic techproblem formulationdesigndeploymentevaluation
- Region
- Africa
- Lead organization
- Digital Umuganda / GIZ
- Organization type
- government + research collaboration
- Technology group
- conversational AI
- Activity status
- active
- Start year
- Not documented
- Last updated
- Mar 25, 2026
- Participation mode
- community-informed service design and user feedback
- Participation group
- Community In The Loop
- Technology description
- conversational AI
- Funding
- Not documented
- Region of activity
- national
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